Frequently asked questions

Quick answers about direct booking, Wi‑Fi, Smart TV, parking, check-in, documents, pets, practical rules and short stays up to 28 nights.

Find the key answers before sending a request: direct booking, Wi‑Fi, Smart TV, parking, documents, check-in, pets, house rules and short stays up to 28 nights.

How can I book through the website?

Open the Book page, select your dates, fill in the form and send the request. It is not an automatically confirmed booking: confirmation is sent by email after availability, conditions and required data are checked.

Why use the website instead of Airbnb?

Through the website you can send a direct request, explain specific needs and receive personalized conditions. Airbnb remains available as an alternative channel, but the website is designed for a more direct and flexible contact.

Is the booking confirmed immediately?

No. The form is used to request availability. Confirmation arrives only after an email reply and acceptance of the communicated conditions.

What is the maximum stay length?

The accommodation is intended for short, temporary stays up to 28 nights.

Where is the accommodation located?

Smart Home Gorla Minore is in Via G. Durini 3, 21055 Gorla Minore (VA), convenient for Busto Arsizio, Castellanza, Legnano, Malpensa, Varese and north-west Milan.

Is Wi‑Fi available?

Yes, Wi‑Fi is available in the accommodation. Credentials are provided after confirmation or made available inside the property according to operating instructions.

Is there a Smart TV?

Yes, there is a Smart TV. You can use compatible apps and streaming content with your personal accounts, remembering to sign out before check-out.

Is parking available?

Yes, parking is available according to the instructions for the accommodation. Updated practical details are provided during confirmation.

Are pets allowed?

Pets can be indicated in the form. A supplement of 5 euros per pet applies unless otherwise stated during confirmation.

Are there cleaning fees?

Yes, cleaning is charged per booking, not per night. The default amount is 15 euros per booking unless updated before confirmation.

When do I pay?

Payment is not automatic on the website. After the request you will receive availability, conditions, final amount and instructions to proceed by email.

Which documents are required?

Identification data/documents may be required according to the obligations for reporting to the competent authorities. Instructions are sent after the request is checked.

How does check-in work?

Check-in procedures are provided after confirmation. You will receive practical instructions for access, times and arrival management.

How does check-out work?

Check-out must follow the communicated time and instructions. Before leaving, please leave the accommodation tidy, turn off lights/devices and follow the instructions received.

How is the request checked?

The request is checked against the calendar, apartment conditions and information communicated by email.

Is it suitable for work stays?

Yes, it can be suitable for short work trips, business travel, study or temporary support in the Busto Arsizio, Castellanza, Legnano, Malpensa and Varese area.

Is it close to Malpensa Airport?

Gorla Minore is useful for reaching Malpensa by car, depending on traffic and time. Checking travel times on Google Maps before departure is recommended.

Can I cancel for free?

Cancellation conditions are not automatic on the website. They are communicated by email before confirmation, together with amount, payment and operating conditions.

Can I smoke inside?

No, unless otherwise confirmed in writing, the accommodation should be considered non-smoking. Respect for indoor spaces is required.

Are there noise rules?

Yes. Respect for neighbours is required, especially in the evening and at night. Parties, disturbance and improper use of the accommodation are not allowed.

Can I cook?

If the available equipment allows it, you can use the kitchen spaces in an orderly and responsible way. The specific instructions and actual equipment are those present in the property.

How do I get assistance during the stay?

For operational requests, use the channels indicated after confirmation. On the public website, contact by form or email is preferred.

Is the displayed price final?

The price may vary by dates, duration, holidays, supplements, pets and specific conditions. The final amount is confirmed by email before acceptance.

Can I arrive late in the evening?

It depends on organizational availability and the access method. Indicate your expected arrival time in the form or email reply.

Is the website calendar always updated?

The calendar is designed to show availability and booked dates, but final confirmation always happens after verification. If a date looks available, still send a request through the form.